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Basic Online Insurance and Business Skill Curriculum Training for IIAOK Members

At IIAOK, we’ve long championed the concept of hiring for aptitude and attitude then training for technical expertise. We’ve now made this feasible with an effective online training capability for insurance industry new hires. Online learning is the ideal way to fit basic coverage and business skills education into the workday. Our new hire training is on-demand, interactive, cost-effective and measurable! Audiovisual exercises and knowledge checks provide an interactive learning experience giving the new hire a jump-start. Purchase of each package provides 4 month access to the curriculum selected.

Introduction to the Insurance Industry ($80)


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The Introduction to Insurance curriculum is perfect for employees or interns new to the industry.

Descriptions of the 6 Introduction to the Insurance Industry Courses


Commercial Lines Coverage BasicsTM ($275)


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The Commercial Lines Coverage Basics™ curriculum addresses key insurance topics, core coverages and risk management. This curriculum is an ideal learning experience for new staff (sales, service, underwriting or administrative) and includes 'knowledge checkpoints' to support concept acquisition and retention. The Commercial Coverage Challenge is also included in this series.

Descriptions of the 22 Commercial Lines Coverage BasicsTM Courses

Descriptions of the 6 Introduction to the Insurance Industry Courses


Personal Lines Coverage BasicsTM ($175)


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The Personal Lines Coverage Basics™ curriculum addresses key insurance topics and core coverages. The curriculum includes 'knowledge checkpoints' to ensure the acquisition and retention of key concepts.

Descriptions of the 14 Personal Lines Coverage BasicsTM Courses

Descriptions of the 6 Introduction to the Insurance Industry Courses


Commercial Lines and Personal Lines Coverage BasicsTM ($350)


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The combined Commercial Lines and Personal Lines Coverage BasicsTM curriculum offers both coverage curriculums and the Commercial Coverage Challenge™ at a significant pricing discount. It includes all Introduction to Insurance, Commercial Insurance and Personal Insurance professionally-designed courses. Commercial and Personal Coverage Challenges are also included!

Descriptions of the 22 Commercial Lines Coverage BasicsTM Courses

Descriptions of the 14 Personal Lines Coverage BasicsTM Courses

Descriptions of the 6 Introduction to the Insurance Industry Courses


Advanced Communication and Negotiation Skills ($80)


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The client management team is often challenged with delivering difficult messages or negotiating the terms of an account. Client facing employees need the sharpest communication and negotiating abilities. This bundle includes modules on elevating negotiation skills, building credibility with clients, delivering powerful messaging on professional relationships and developing and strengthening an elevator pitch.

Descriptions of the 4 Advanced Communication and Negotiation Skills Courses


Business Communication Fundamentals ($80)


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Effective business communication is imperative for all employees. This bundle is a great foundational series including essential elements of business writing, verbal communication and time management.

Descriptions of the 5 Business Communication Fundamentals Courses


Client Management Essentials ($80)


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Today’s demanding clients require the account management team to anticipate client needs, adapt communication style, balance priorities and manage conflict. This course bundle includes modules to introduce communication styles and how to create a positive impression. It also includes courses on Agency Errors and Omissions best practices.

Descriptions of the 6 Client Management Essentials Courses


Emerging Leader’s Series ($245)


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The Emerging Leader’s Series contains courses targeted to both rising Millennials and experienced Gen X managers. The Recruiting and Hiring Series contains two modules with step by step guidelines for attracting and recruiting new talent. HR Essentials™ such as Human Resources Risk Management for your Firm, Employee Retention, Performance Management and Effective Coaching Techniques for Leaders are topics required for every manager guiding a team or running an office today.

Descriptions of the 6 Emerging Leader’s Series Courses

On average, each course within a curriculum is 30-40 minutes in length. Purchase grants 4-Month Access per individual to the selected curriculum.


*IMPORTANT DISCLAIMER: No curriculum or knowledge checkpoint is designed for use as a pre-employment test. In addition, the curriculums and materials have not been submitted for Continuing Education credits in any jurisdiction.

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